For all your questions about your orders and to get information about our products, you can contact us from anywhere in Turkey by calling our phone number *** or by filling out our contact form to submit a support request.
If there is any damage, missing items, or if the seal of the package appears to be broken for any reason, do not sign any delivery documents. Instead, request the courier to prepare a damage report and return the package.
Once you fulfill this obligation, a replacement product will be shipped to you immediately.
Please note that if you accept a package that is damaged or claimed to be incomplete, we cannot be held responsible for any damage or missing items inside.
Kindly notify us of this situation as soon as possible, either in writing to [email address] or by phone at [phone number], along with your contract/order number.